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Prohibited items

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You are responsible for what your shipment contains. Never send a shipment on behalf of someone else without inspecting it yourself as you will be responsible for its contents and charges if required.

It is essential that you do not risk sending prohibited items. Every item is x-rayed and subjected to security searches at every depot on its way to its destination. If you include prohibited items in your shipment, your consignment will be stopped and returned to you. No refund will be given for consignments returned to you under these circumstances and a security processing charge of £25 will be collected from your payment card before it is delivered back to you. In certain cases, your consignment may be seized by Customs and action taken against you by the relevant authorities.

Please see below a list of items that cannot be packed or shipped, nor any similar item in description or content, on our service. Please note that there may be other prohibited items not specified here relating to a particular country of origin/destination and therefore will be refused by us.

Prohibited items

  • Explosives icon Explosives
  • Matches / Lighters icon Matches/Lighters
  • Bleach icon Bleaches
  • Poison icon Poisons
  • Flammable liquids icon Flammable Liquids
  • Acid icon Acids
  • Spray icon Sprays
  • Aerosols or other pressurised containers; ie/ hairspray, deodorant
  • Alcohol or alcoholic liquids
  • Animals of any form, including Fish (alive or dead)
  • Animal Fur
  • Baby milk formula
  • Batteries of any size and kind, including car batteries / power banks
  • Biological samples
  • Cash / cheques / money orders / credit cards / travellers cheques / currency of any kind
  • Chemicals / acids
  • Christmas Crackers
  • Compressed Gas
  • Counterfeit goods
  • Dangerous / Hazardous goods
  • Drugs, including prescription medication
  • Fibreglass
  • Filth, foul or disgusting material
  • Fire Extinguisher
  • Flammable goods; liquids / pastes / gels; ie/ nail varnish or perfume or corrosive liquids
  • Food
  • Glass
  • Guns, Rifles, Firearms and ammunition, including replica weapons / knives / blades (this also includes water pistols) / explosives
  • Human remains / Ashes
  • Indecent, obscene or offensive articles of any kind
  • Infectious substances
  • Ink and toner cartridges – This applies to shipments leaving or entering mainland UK only not intra mainland UK collections/deliveries
  • Ivory and Ivory derivatives
  • Juice Liquid Living creatures
  • Lottery tickets
  • Meat and fish
  • Medical samples
  • Perishable Food Products
  • Personal documentation
  • Pharmaceutical products
  • Photographic chemicals
  • Plants, flowers, seed or derivatives
  • Pornographic material of any kind
  • Perfume, After Shave and Cologne, all of which are classified as flammable liquids
  • Shampoo and other similar toiletries such as tooth paste
  • Tobacco and Tobacco derivatives / E-Cigarettes and E-Liquids
  • Wine
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For more information refer to our FAQs

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